error code 1603 Lotus Notes 8.5.2

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: error code 1603 Lotus Notes 8.5.2

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Install

Platform: Windows

Release: 8.5.2

Reproducible: Always

Hello,

I get an error when trying to install "Lotus Notes 8.5.2" default installation on Windows XP SP3 and WinServer 2008 R2 standard x64:

Windows Installer installed the product. Product Name: Lotus Notes 8.5.2 da. Product Version: 8.52.10245. Product Language: 1033. Manufacturer: IBM. Installation success or error status: 1603.

Entries from verbose log file:
MSI (s) (A4:54) [11:06:52:456]: Executing op: ActionStart(Name=ProcessInstallMan.5F3129E8_3AD4_4346_AEE6_A314E2DE64D9,,)
XPD: 11/19/2010 11:06:52 WriteProperties/WritePropFiles: DEBUG - Exiting
MSI (s) (A4:54) [11:06:52:456]: Executing op: CustomActionSchedule(Action=ProcessInstallMan.5F3129E8_3AD4_4346_AEE6_A314E2DE64D9,ActionType=1025,Source=BinaryData,Target=ProcessInstallMan,)
MSI (s) (A4:14) [11:06:52:472]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI302F.tmp, Entrypoint: ProcessInstallMan
XPD: 11/19/2010 11:06:52 ProcessManifest/ProcessInstallMan: DEBUG - Entering
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: ShowCustomFeatures, Value: true
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: usrManifestLocation, Value: C:/Windows/TEMP/install.xml
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: COREINSTALLDIR, Value: C:/Program Files (x86)/IBM/Lotus/Notes/framework/
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: UpgradeCode, Value: {5BA7CD07-4D6C-4D16-B1A6-2B50DD5F17AD}
XPD: 11/19/2010 11:06:52 ProcessManifest/processXMLFile: DEBUG - Entering
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: RCP_COPY_FILE_ERROR, Value: Could not copy file: %s Old Path: %s, New Path: %s
XPD: 11/19/2010 11:06:52 ProcessManifest/processXMLFile: ERROR - Could not copy file: (2)The system cannot find the file specified.
Old Path: C:\Windows\TEMP\install.xml, New Path: C:\Program Files (x86)\IBM\Lotus\Notes\framework\rcp\deploy\install.xml
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: ProductName, Value: Lotus Notes 8.5.2 da
XPD: 11/19/2010 11:06:52 CActionsCommon/GetProperty: DEBUG - Retrieved property: ENABLE_ERROR_POPUPS, Value: false
XPD: 11/19/2010 11:06:52 ProcessManifest/ProcessInstallMan: ERROR - processXMLFile
CustomAction ProcessInstallMan.5F3129E8_3AD4_4346_AEE6_A314E2DE64D9 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Installation is being run through system account (sccm distribution).

Please revert back with suggestions on how to properly configure this version of Lotus client to install properly under system account.

Brg,

Feedback number WEBB8BCCW3 created by ~Lily Ekfanaplopakol on 11/19/2010

Status: Open
Comments: